Product Lessons from a $3B Bootstrapped eCom Platform | Trevin Chow, CPO (Big Cartel)

November 4th, 2025  |  Season 1  |  33 mins 46 secs

business, digital experience, product management, technology

Today, we’re joined by Trevin Chow, Chief Product Officer at Big Cartel, an ecommerce platform for independent creators to turn their art into income. Previously, Trevin held product leadership roles at Nike, Microsoft, Axon, and more.

In this episode, Trevin shares:

• How they thread the needle between brand history and innovation — respecting a 20+ year legacy while still driving towards the future
• His process for creating “simple magic” by making features so simple, they delight users — even if that trades less customization for better ease of use
• How AI is transforming product and design workflows by drastically cutting down the time between idea and innovation
• And what product leaders can learn from rethinking simple as a benefit rather than a constraint

How Tinder Swiped Right on Customer Experience | Curtis Stevens (ex-Tinder)

October 28th, 2025  |  Season 1  |  27 mins 46 secs

business, digital experience, product management, technology

Today, we’re talking with Curtis Stevens, who, until recently, was Tinder’s Director of Product Consumer Insights, and prior to that held product leadership roles at Qualtrics, Amazon, and more.

In this episode, Curtis shares:

• How AI can actually be a tool for human connection
• His process behind Tinder’s transformation into customer-centricity, with real, measurable results
• How to balance short-term user joy with long-term product innovation and future features
• And how AI is driving customer experience changes faster than research can follow, and what you can do to keep up

The Hidden AI Revolution in Construction | Rajitha Chaparala (Procore)

October 23rd, 2025  |  Season 1  |  8 mins 30 secs

business, digital experience, product management, technology

On today’s episode, we’re talking with Rajitha Chaparala, VP of Product at Procore, a construction management solution and one of the most successful examples of vertical SaaS out there today.

In this episode, we discuss:

• How Rajitha and her team are using LLMs to streamline complex processes like requests for information (RFIs), project revisions, and construction site walkthroughs
• Why building trust and showing real, immediate value were key to getting AI buy-in from construction professionals, historically hesitant to adopt new tech
• Why Rajitha believes this is construction’s moment for AI, and how the shift from skepticism to curiosity happened almost overnight

Linear’s Secret to Building Powerful AI Products | Nan Yu, VP of Product (Linear)

October 16th, 2025  |  Season 1  |  29 mins 32 secs

business, digital experience, product management, technology

Today, we’re joined again by Nan Yu, Head of Product at Linear.

In this episode, Nan shares:

• Why you’re wrong to think of AI as a way to reduce costs -- and why the real value is in enabling new work that was previously impossible
• The 3 must-haves he’s deduced from across the most successful AI products to produce consistently great outcomes for users
• The behind-the-scenes details of Linear’s new Agent Interaction Guidelines

Reinventing SaaS: Zuora's AI Transformation | Karthik Chakkarapani and Shakir Karim (Zuora)

October 9th, 2025  |  Season 1  |  31 mins 30 secs

business, digital experience, product management, technology

Today, we’re joined by Shakir Karim (Senior VP of Product) and Karthik Chakkarapani (CIO & Senior VP of Corporate Operations) from Zuora.

In this episode, Shakir and Karthik discuss:

• Why they believe AI is a bigger inflection point than web, mobile, or cloud
• Their internal AI agent workflow that automatically resolves thousands of service requests instantly, freeing teams to focus on strategy
• How they cut a major feature deployment step from 14 days to 10 minutes using Claude Code
• Why prompt-a-thons and hackathons have been vital for driving not just AI adoption but AI literacy

The Secrets Behind a 30x AI Product Team | Zac Hays, CPO (Luxury Presence)

October 7th, 2025  |  Season 1  |  23 mins 31 secs

business, digital experience, product management, technology

Today, we’re joined by Zac Hays, CPO at Luxury Presence, a fast-growing real estate tech platform that made a huge bet on AI adoption across the company..

In this episode, we discuss:

• Luxury Presence's 30x Value Principle and how they rethought goals and projects to have exponential-level impact
• The AI design sprint process that allowed the company to 20x product velocity
• How their mandatory AI bug triage policy has cut resolution time by 80%

Zapier’s AI Transformation Playbook with Phil Lakin (Zapier)

September 30th, 2025  |  Season 1  |  32 mins 35 secs

business, digital experience, product management, technology

Today, we’re joined by Phil Lakin, Head of Enterprise Innovation at Zapier.

In this episode, we discuss:

• How Phil built No-Code Ops into a thriving community and SaaS product - and what led to its acquisition by Zapier
• Why Phil ended up leading the initiative on Zapier’s first solution-based product, and the decision process behind making it Lead Router
• How Zapier is driving AI transformation across both their org and others with hands-on bootcamps, agent workflows, and a 97% AI literacy rate among employees

Copilot, Claude, & OptiGPT: The AI Stack Driving Optimizely

September 25th, 2025  |  8 mins 36 secs

business, digital experience, product management, technology

How is Optimizely reshaping experimentation with AI? Cory Liebgott, VP of Product at Optimizely, joins LaunchPod to share how her team is using AI into both customer-facing solutions and their own product workflows.

Cory shares how her team:

• Uses Copilot and Claude for everything from PRD writing and meeting recaps to translating technical language into accessible insights
• Developed OptiGPT, an internal AI assistant that surfaces customer data, product knowledge, and HR policies in seconds
• Built a customer-facing AI query tool that also became a surprise hit internally for measuring customer health and engagement
• Encourages a culture of experimentation where PMs demo and share AI tools, turning emergent use cases into productivity boosts across teams

How 1 CPO Uses AI to Deliver Like a Full Product Team | Michael Krafft, CPO (FoundersCard)

September 23rd, 2025  |  35 mins 26 secs

business, digital experience, product management, technology

Today, we’re joined by Michael Krafft, CPO at FoundersCard, a membership community for entrepreneurs and executives offering exclusive perks and VIP treatment.

Previously, Michael worked in investment banking, led product teams at American Express, and played a key role in turning around Alight, an HR-tech firm, ahead of its IPO.

In this episode, we discuss:

• How Michael uses AI to be a 1-person Product team at a profitable startup with more than 250K members
• His AI-driven discovery engine that automates interviews, segments users, and turns feedback into roadmap-shaping insights
• Why working as both a leader and IC lets him move from idea to prototype to product in record time with tools like V-Zero and Lovable
• The simple test that boosted paid conversions by 50%—and how he runs growth experiments far beyond his team’s size

Why Optimizely is Betting on Agentic AI | Cory Liebgott, VP of Product (Optimizely)

September 16th, 2025  |  Season 1  |  31 mins 7 secs

business, digital experience, product management, technology

How is Optimizely reshaping experimentation with AI? Cory Liebgott, VP of Product at Optimizely, joins LaunchPod to share how her team is building agentic AI tools that put customer trust at the center.

Cory shares how her team:

• Pivoted away from risky benchmarking AI to focus on agentic AI tailored to each customer’s brand and data
• Launched Opal, Optimizely’s AI suite built on Google Gemini, with strict governance to keep customer data secure
• Developed experimentation agents that suggest test ideas, run experiments, and summarize results
• Built internal AI tools like OptiGPT to streamline workflows, from PRDs to customer research, boosting productivity across teams