A PM’s guide to mergers and acquisitions | Sowmya Sundararagavan, Sr. Dir. Product (Freshworks)

Today, we’re talking with Sowmya Sundararagavan, Senior Director of Product at Freshworks, an AI customer service, IT, and CRM software platform.

This episode with Sowmya was a master class in product leadership after an acquisition. She explains:

• The worst thing you can do as a product leader post-acquisition
• Her process to successfully integrate separate product visions
• How to bridge the gap between old and new teams during M&As

Links

LinkedIn: https://www.linkedin.com/in/sowmya-s-ragavan/
Freshworks: https://www.freshworks.com/

Resources

The FinOps Foundation: https://www.finops.org/
How to A/B test your product to millions in ARR | Eric Metelka, Head of Product (Eppo): https://www.youtube.com/watch?v=3u5vovkAtXc

Chapters

00:00 Intro
01:08 Career Journey: From Banking to Tech
01:56 Navigating Post-Acquisition Challenges
04:47 Balancing Legacy and Innovation
07:44 Customer-Centric Focus in M&A
20:49 Evaluating M&A Opportunities
26:29 The Role of FinOps in Cloud Cost Management
33:26 AI in IT Operations and Asset Management
39:14 Outro

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