I've led teams of product managers, developers, and analysts to deliver innovative and effective solutions to modernize organizations. With over 15 years of experience in product management, marketing technology, e-commerce, and web analytics, I have a proven track record of driving product vision, strategy, and execution in high growth businesses.
My mission is to create engaging and transformative experiences for customer, partners, and stakeholders, leveraging data-driven insights, cutting-edge technologies, and agile methodologies. I am passionate about building products/programs that solve real problems, generate value, and grow enterprises.
Dave Ruda has been a guest on 1 episode.
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The AI Agent Behind 4x Productivity in Collections Teams | Dave Ruda, VP Product (Billtrust)
August 26th, 2025 | Season 1 | 28 mins 53 secs
business, digital experience, product management, technology
How did an AI agent help 4x the productivity of collections teams? Dave Ruda, VP of Product at Billtrust, visits LaunchPod to share how his team built a collections AI that transformed drudgery work into high-impact outcomes.
Dave shares how his team:
*Reduced average email handling time from 8 minutes to just 2.5 minutes
*Built an AI agent that categorizes and prioritizes collector workflows to maximize efficiency
*Designed a “human in the loop” system to ensure trust, personalization, and better customer outcomes
*Developed a learning loop that adapts to each collector’s voice and scales across email and voice channels