AI Is Killing SaaS Pricing: Lessons From 10k+ Customers | Prittam Bagani, VP of PM (Chargebee)

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August 5th, 2025

42 mins 43 secs

Season 1

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About this Episode

Today, we’re talking with Prittam Bagani, VP of Product Management at Chargebee, where they have insight into how over 10,000 customers are optimizing their pricing models.

In this episode, we discuss:

  • How AI is forcing companies to rethink pricing - and why usage-, outcome-, and agent-based models are the future
  • Why OpenAI made over 100 pricing changes in a single year and what you can learn about agile pricing experimentation from it
  • And how to build the necessary technical and product infrastructure to test pricing models in real-time across millions of users

Links

LinkedIn: https://www.linkedin.com/in/pbagani/
Chargebee: https://www.chargebee.com/

Chapters

00:00 Introduction
02:25 Pricing Models in the AI Age
06:28 Challenges and Best Practices in Outcome-Based Pricing
18:37 Technical Complexities and Real-Time Pricing Adjustments
22:01 The Power of Timely Upgrades
23:07 Hybrid Pricing Models: The Future
24:57 Complexities in Sales-Led Growth
28:10 Unit Economics and Usage-Based Pricing

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