CX-Centered Product Management | Digital Transformation | Technology Strategy | Customer Experience | Operations & Strategic Leadership |
► Award-winning executive Product Leader recognized for achieving operational excellence through building and leading high-performing teams. Proven success in leading, coaching, and inspiring individuals to meet and exceed organizational goals, objectives, and expectations.
► Expert at strategizing, evangelizing and delivering outstanding digital product-led Customer Experiences through elevating teams, and building collaborative cross-functional partnerships. Skilled at understanding and leveraging data analytics and customer insights to achieve the best customer solutions.
► Adept at understanding the business of clients and unique customer needs with the ability to successfully translate into technology solutions that solve problems and generate revenue. Knowledgeable in: B2B SAAS, Digital Customer Channels, eCommerce, Mobile App Development, Salesforce, Adobe Experience Manager, Customer Experience Management, and Email & CRM Marketing Platforms.
► Value Propositions:
I love solving business problems with technology solutions, and I'm good at it. I have passion for getting clear on the problem we're trying to solve, and bringing together brilliant people to solution it. I am courageous and love paving new paths for my teams, my leadership, my company.
Known for my Strategic & Tactical Thinking and Business & Technology Overlap. Due to my wide breadth of knowledge in seeing the big picture and ability to form effective tactical directions, I am able to execute and deliver technology solutions to business problems.
Passionate about my "Customer Experience". I enjoy collaborating with my stakeholders on achieving the best customer solutions. My "Determined" nature allow me to analyze and drive to desired results for both company & customers. This trait has been a key to my successful career.
I have always been the "Go-To Leader" at all my companies. Stakeholders use me as a sounding board for questions and answers. Allow me to be your Go-To Leader.
Karla Fiske has been a guest on 1 episode.
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Outcomes over outputs with Karla Fiske, VP
March 26th, 2024 | Season 1 | 36 mins 13 secs
business, digital experience, product management, technology
Today, our guest is Karla Fiske, Vice President of Product Management at Tebra.
Having previously led customer-centric product orgs at Experian, Arbonne, and Chipotle, Karla stepped in as the first VP of Product for Tebra’s Patient Experience division in June 2022 and quickly garnered cross-functional support for a unified product roadmap designed to mesh two merging companies into an end-to-end SaaS healthcare solution for SMBs.
On today's episode, LogRocket's VP of Marketing, Jeff Wharton, talks to Karla about her experience with mergers, particularly her role in integrating platforms at Tebra; the significance of communication, objective setting, and focusing on outcomes over outputs; and the 'product placemat' strategy to prioritize and communicate projects effectively across departments to minimize escalations and align organizational objectives.