I lead Product Management, Documentation, and Learning at Zuora, where I’m proud to own our quote-to-cash product experience. My mission is to empower, unblock, and help teams shape their own product destiny.
Over the years, I’ve fallen in love with the complexity, nuance, and sheer grit of B2B SaaS. For 20+ years, I’ve lived at the intersection of product management, product marketing, pre-sales, and strategic partnerships — all with the goal of matching problems with solutions.
Some of the things that get me out of bed in the morning (even if no one in my house gets it):
- Shaping strategy through positioning, goals and a well-aligned roadmap.
- Building and mentoring product teams that punch above their weight.
- Geeking out on customer feedback systems, data dashboards, and product health metrics.
- Running design partner programs and advisory councils that keep us grounded in the real world.
- Championing our product vision across stages, stakeholders, and exec briefings.
If you’re into product, platforms, or finding humor in Jira dashboards, let’s connect!
Shakir Karim has been a guest on 1 episode.
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Reinventing SaaS: Zuora's AI Transformation | Karthik Chakkarapani and Shakir Karim (Zuora)
October 9th, 2025 | Season 1 | 31 mins 30 secs
business, digital experience, product management, technology
Today, we’re joined by Shakir Karim (Senior VP of Product) and Karthik Chakkarapani (CIO & Senior VP of Corporate Operations) from Zuora.
In this episode, Shakir and Karthik discuss:
- Why they believe AI is a bigger inflection point than web, mobile, or cloud
- Their internal AI agent workflow that automatically resolves thousands of service requests instantly, freeing teams to focus on strategy
- How they cut a major feature deployment step from 14 days to 10 minutes using Claude Code
- Why prompt-a-thons and hackathons have been vital for driving not just AI adoption but AI literacy