I lead Enterprise Innovation at Zapier, focusing on redefining how businesses scale automation. Previously, I was the co-founder and CEO of NoCodeOps, a community and automation management platform acquired by Zapier. Before that, I built the onboarding program for 15,000+ real estate agents at Compass. With 8+ years in operations, internal systems, and automation, I’m passionate about empowering teams with no-code solutions.
Fun fact: Before tech, I was an actor—appearing on Law & Order, in films at Cannes and Tribeca, and in way too many off-off-off Broadway shows.
Phil Lakin has been a guest on 1 episode.
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Zapier’s AI Transformation Playbook with Phil Lakin (Zapier)
September 30th, 2025 | Season 1 | 32 mins 35 secs
business, digital experience, product management, technology
Today, we’re joined by Phil Lakin, Head of Enterprise Innovation at Zapier.
In this episode, we discuss:
- How Phil built No-Code Ops into a thriving community and SaaS product - and what led to its acquisition by Zapier
- Why Phil ended up leading the initiative on Zapier’s first solution-based product, and the decision process behind making it Lead Router
- How Zapier is driving AI transformation across both their org and others with hands-on bootcamps, agent workflows, and a 97% AI literacy rate among employees