Growth-focused and hands-on product leader with two successful exits and 15+ years experience building and scaling global fintech products through AI and user-centric design. Known for tackling ambiguity, driving measurable impact and building high-performing teams. As VP of Product and Design at NinjaTrader (acquired by Kraken for $1.5B), led the innovation and modernization of the world’s largest retail futures trading platform. At TrueML, Alight (took public, $7B valuation) and NinjaTrader, scaled product and design orgs from 10 to 75 and launched AI-powered experiences that addressed core user and business needs. Spent 10 years at Amex leading global product teams in customer acquisition and engagement roles concentrated on improving CAC, LTV and spend on card.

Areas of expertise include:

Product management
► Product vision, strategy, roadmap │ Profitable growth │ User Experience design (UX) │ Analytics & storytelling with data │ Go to market strategy & execution

Technology
► Personalization, AI, ML, chatbots │ Generative AI / LLMs │ Mobile app development │ SaaS platform and cloud applications │ A/B testing & experimentation, SEO

Leadership
► Building and motivating teams │ International / global delivery │ Transformation & operating model │ Customer acquisition │ Marketing, brand & financeGrowth-focused and hands-on product leader with two successful exits and 15+ years experience building and scaling global fintech products through AI and user-centric design. Known for tackling ambiguity, driving measurable impact and building high-performing teams. As VP of Product and Design at NinjaTrader (acquired by Kraken for $1.5B), led the innovation and modernization of the world’s largest retail futures trading platform. At TrueML, Alight (took public, $7B valuation) and NinjaTrader, scaled product and design orgs from 10 to 75 and launched AI-powered experiences that addressed core user and business needs. Spent 10 years at Amex leading global product teams in customer acquisition and engagement roles concentrated on improving CAC, LTV and spend on card. Areas of expertise include: Product management ► Product vision, strategy, roadmap │ Profitable growth │ User Experience design (UX) │ Analytics & storytelling with data │ Go to market strategy & execution Technology ► Personalization, AI, ML, chatbots │ Generative AI / LLMs │ Mobile app development │ SaaS platform and cloud applications │ A/B testing & experimentation, SEO Leadership ► Building and motivating teams │ International / global delivery │ Transformation & operating model │ Customer acquisition │ Marketing, brand & finance

Michael Krafft has been a guest on 1 episode.