I lead teams that turn customer insight into strategy.
With 20+ years at the intersection of research, CX, and product development, I’ve built programs at Amazon, Microsoft, Qualtrics, and Tinder that translate data into roadmaps, accelerate decisions, and improve outcomes.
I bring a data-driven, systems-thinking approach to journey mapping, VoC, and cross-functional alignment—driving clarity, momentum, and measurable impact.
Focus areas: Journey Mapping | Voice of Customer | Data-Driven Strategy | CX Transformation | Mixed Methods Research | Self-Service & Automation
Curtis Stevens has been a guest on 1 episode.
-
How Tinder Swiped Right on Customer Experience | Curtis Stevens (ex-Tinder)
October 28th, 2025 | Season 1 | 27 mins 46 secs
business, digital experience, product management, technology
Today, we’re talking with Curtis Stevens, who, until recently, was Tinder’s Director of Product Consumer Insights, and prior to that held product leadership roles at Qualtrics, Amazon, and more.
In this episode, Curtis shares:
- How AI can actually be a tool for human connection
- His process behind Tinder’s transformation into customer-centricity, with real, measurable results
- How to balance short-term user joy with long-term product innovation and future features
- And how AI is driving customer experience changes faster than research can follow, and what you can do to keep up